Full Priced Item Returns Policy
If you wish to return an item from your order it must be arranged within 30 days of your Order Purchase Date. All items are inspected on arrival at our warehouse. Please make sure your item(s) are:
- Unwashed
- Unworn; and
- Original tags still attached
If your item is acceptable for return you can start your return here: Returns Form
All returns will be issued a Store Credit (see below for more info)
Refunds are only eligible if product you purchased from us and it is either;
- Deemed faulty, not of acceptable quality, or unsafe; or
- Does not match descriptions made on the site, or given to you by any REC GEN representative.
Sale Items
There are strictly no returns, exchanges or refunds on sale items unless the product is damaged or faulty.
How will I get my store credit?
Your store credit will be emailed to you directly, to the email address you provided in your original order. This store credit will not expire.
How do I apply my store credit?
At the checkout enter the code in the "gift voucher or discount code", then click apply. Please ensure the code has been entered in it's entirety with no spaces at the beginning or end. Contact our Customer Service team if any issues occur.
Damaged or Faulty Items Return Policy
Although a lot of care is made with the production and design of our products, we always want you to be happy with your purchase.
If you believe that an item you have received from REC GEN is faulty, not of acceptable quality or unsafe, please email [email protected] with this information:
- Photos that clearly show what you believe to be faulty about the product
- Proof of purchase of the item
Any unclear photos and/or a proof of purchase that does not clearly show the date and the location of purchase will not be accepted.
Once we have received this information we will then process your request as quickly as possible to determine whether the product is faulty.
*Please note that not all issues are faults of the product. Some instances can be caused by general usage of the product or if the product has not been handled in accordance with the care instructions - and as a result, may not be determined as faulty.