Black Friday
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Everything. Our whole site will be up to 60% OFF.
This only happens once a year, this is your chance to stock up.
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Our sale won’t be accepting codes or points due to the heavy discounts, however you will still be able to earn reward points as part of our loyalty program meaning you can stock up on points have save your codes and points for next time!
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We have limited stock across all items and we are expecting a fast sell out on A lot of styles.
Get in early, stock up, don’t miss out..
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No, prices are as marked. listed price is the final sale price. Add to cart and you’Re ready to go!
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Adding an item to your cart does not reserve or hold the items whilst you are still shopping and can still be purchased by other customers before you checkout and complete your order..
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All sale items are final sale. This applies to any items purchased on sale between 8am Tuesday 14th November and Thursday 30th November 2023 AEDT and cannot be returned unless deemed faulty or damaged.
Our products are true to size and we also have easy to read size guides and measurements to help you shop with confidence.
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If you have an existing store credit with REC GEN,
you will still be able to use it over this period.
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Unfortunately, we won’t be able to do so as Black Friday is a globally recognised/advertised event. Don’t miss out, mark it in your calendar each year.
Ordering
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The Basics
Simply browse through our collection online and select the size of the product you wish to purchase and click “Add to Cart”
Any unavailable sizes will show on the product page, and you shouldn't be able to add these to your cart. If a size becomes unavailable when you reach the checkout, you won't be able to purchase it.Before Payment
Review your cart at any time by clicking on "My Cart” at the top right of the screen.
You can edit, update, cancel or proceed to checkout with your selected items.At the Checkout
If you intend to pay with PayPal please ensure your contact and shipping details match the details in your PayPal account.
To complete your order select your chosen method of payment and follow the prompts to complete your order.After Payment
Once your order is complete, you will receive an automated email and invoice receipt.
We try our best - but please make sure that all your details and products are correct before making payment as we cannot guarantee that we can amend your order before shipment is arranged.If you think you have made an error with your order, please contact us at [email protected]
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Before Payment
You can amend your order in the MY CART section of the website before processing payment for your order.
After Payment
It can be difficult to process all requests for order amendments post-payment, but our team can usually facilitate the following updating requests:
- shipping address
- contact details
- removing itemsIf you need to swap or amend sizes of products in an order you have already paid for, our team may not able to process this. Please ensure you check your order throughly before confirming your payment to ensure accuracy of your order.
To make this amendments, please email [email protected] within 2 hours of placing your order. Any requests received outside of the 2 hour window may not be processed in time before your order is released for shipment.
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You won't need an account to shop with us.
We give you the option to check out as a guest or to sign up.
Creating an account allows you to:- Come back anytime and easily check out without having to fill in your details again
- Track your orders
- Stay up-to-date with new season launches and any special eventsTo create an account simply click "Login" in the top right hand corner of our site.
You will then be given an option to register an account with us.
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We try our best to have as many issues resolved before they ever start affecting your shopping experience.
If you think something is wrong the best way to help is if you contact us on Live Chat when we are online.
If we aren't on Live Chat send us am email [email protected]
Make sure you tell us the following so our team can asses the situation quickly for you:
- What the error was
- A screenshot of the error
- Roughly what time it occurred -
When you want to shop with us or access your account, we ask you to sign in to your account.
If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.
If you have forgotten your password just click the ‘forgot password’ tab on the sign in page and follow the prompts to receive your new password.
If you ever want to update your account information you can do so in the ‘my account’ tab.
Shipping & Delivery
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Please note the tables below are guidelines only.
Aus Standard Shipping
Metro 2-7 business days Regional 3-9 business days Aus Express Shipping
Metro 1-3 business days Regional 1-4 business days
DHL International Shipping
Metro 2-7 business days Regional 3-9 business days Shipping times may also take longer than usual during Black Friday Sale and the Christmas period due to the higher volume of orders.
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Shipping Cost
AUSTRALIA
CHECKOUT VALUE
POSTAL CARRIER
SHIPPING RATE
Up to $99 Australia Post $10 Over $99 Australia Post Free All orders Australia Post Express $15 USA & REST OF WORLD
CHECKOUT VALUE
POSTAL CARRIER
SHIPPING RATE
Up to $199 DHL Express $20 Over $199 DHL Express Free CANADA ORDERS
CHECKOUT VALUE
POSTAL CARRIER
SHIPPING RATE
Up to $299 DHL Express $40 Over $299 DHL Express Free UK & EUROPEAN ORDERS
CHECKOUT VALUE
POSTAL CARRIER
SHIPPING RATE
Up to $350 DHL Express $50 Over $350 DHL Express Free -
All orders are shipped from our warehouse in Sydney, Australia. This allows us to provide high quality and more efficient delivery for your order. REC GEN has also gone paperless, so invoices are only digital. If you require a tax invoice contact [email protected]
We ship to most countries however you can find a full list of countries we do not ship to here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
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All international orders are shipped as ATL (Authority to Leave). This means that if the driver deems a delivery safe to do so, without someone signing for the package, that this will be done. If you wish to avoid this scenario, we encourage you to ship your order to a location that you will be present at during the day, or to a business address.
What are Import Fees?
Some countries will charge a separate fee for incoming purchases. The fee values do vary from country to country and we want to provide you with the best service that we can offer by having a one payment system. This means you will not be charged anything extra at time of delivery
How is it Calculated?
All duties and taxes are calculated on our site based on your details and the countries requirements that you are shipping to. Unfortunately, we cannot amend this cost as it is done automatically. We regularly check and update these figures to ensure that we are passing on the right charge and information.
Canadian orders have duties and taxes included in the retail price.
No Avoidance
We cannot mark international orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
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How Do I Get My Tracking?
All orders will receive an automatic email to the email address provided, as soon as tracking details are available.
Can't Find the Email?
1. Log into your Account
Log into your REC GEN account and access your order status and tracking information in your recent orders list.
2. Check your email Junk Mail
We try our best, but sometimes they make their way here. Make sure you have a quick check and then mark it as 'Not Junk' for any future orders.Still Can't Find It?
Contact us on Live Chat if we are online or send us an email with your order details and we can take a look [email protected]
Returns
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There are strictly no returns, exchanges or refunds on sale items unless the product is damaged or faulty.
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If you wish to return an item from your order it must be arranged within 21 days of your Order Purchase Date. All items are inspected on arrival at our offices. Please make sure your item(s) are:
- Unwashed
- Unworn; and
- Original tags still attachedIf you believe your item is acceptable for return, you will need to fill out the Returns Form and then a team member will contact you with instructions within 2 business days of receiving your request.
All returns will be issued a Store Credit (see below for more info)
REC GEN will only provide you with a full refund of the product you purchased from us online if the product:
- Is deemed faulty, not of acceptable quality, or unsafe; or
- Does not match descriptions made on the site, or given to you by any REC GEN representative. -
If you believe your item is acceptable for return, you will need to fill out the Returns Form and then a team member will contact you with instructions within 2 business days of receiving your request.
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Once we have received your approved returned items at one of our offices, our team will work quickly to issue you a Store Credit code. This code wont expire.
Your store credit will be emailed to you directly to the email address you provided in your original order.
To apply the store credit to your order, proceed to checkout and enter the code in the "gift voucher or discount code", then click apply. Please ensure the code has been entered in its entirety with no spaces at the beginning or end.
Contact our Customer Service team if any issues occur at [email protected]
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Although a lot of care is made with the production and design of our products, we always want you to be happy with your purchase.
If you believe that an item you have received from REC GEN is faulty, not of acceptable quality or unsafe, please email [email protected] with this information:
- Photos that clearly show what you believe to be faulty about the product
- Proof of purchase of the itemAny unclear photos and/or a proof of purchase that does not clearly show the date and the location of purchase will not be accepted.
Once we have received this information we will then process your request as quickly as possible to determine whether the product is faulty.
*Please note that not all issues are faults of the product. Some instances can be caused by general usage of the product or if the product has not been handled in accordance with the care instructions - and as a result, may not be determined as faulty. -
All requests are processed within 2 business days of receiving your returned parcel.
It can sometimes take up to 2 weeks to arrive at our Los Angeles or Sydney office depending on the starting location.
If it has been longer than 2 weeks since you have returned your item(s) and you haven’t heard from us, please check your junk email and check the inbox of the email account you used on your order.
If you still cannot find confirmation from us of the return, please contact [email protected] with details of your return. This includes:
- Your Order Number
- Item(s) you returned
- Any available tracking informationThe team will review your information and find out whats going on with your parcel.
Payments
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We now accept the following forms of payment:
Credit Card
- VISA
- MasterCard
- American ExpressApple Pay
- This means you can now purchase with one click and fingerprint id right from the product page. All you have to do is have Apple Pay set up on your phone.
Buy Now Pay Later:
- AfterPay (Australian & NZ Customers Only)
- PayPal (Australian & NZ Customers Only)
-Sezzle (US & Canadian Customers Only)PayPal and PayPal Express Checkout
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All discount codes can be applied in your My Cart page or at the Checkout before payment.
Enter your gift voucher or coupon code into the field next to “Have a gift voucher or coupon code?” and make sure you click the “apply code” button.
You will then be provided with your new order total.Forget to apply the code?
It can be very difficult for us to apply the code after you have placed your order, so hopefully you didn't forget!
If you have, please email us at [email protected] with your order number and coupon code details and our team will try and figure out a solution for you -
All Public Promotions will be published on our Promotion Page.
To stay informed sign up for our newsletter OR follow us on our socials:
Facebook
Instagram
Twitter
Sign Up to the Newsletter - Scroll to the bottomNo special offers will be presented to individual customers unless otherwise notified by a member of REC GEN Customer Service.
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Australia - $ AUD
New Zealand - $ AUD
Europe - € EURO
United Kingdom - £ GBP
Rest of World - $ USD
Please keep in mind that all refunds will be issued back in the purchasing currency of your original order.
REC GEN is not responsible for any currency exchange rate charges that may be incurred - as this is calculated externally by the customers bank.
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If your payment is being declined or having issues processing the payment try the below.
- Check that all your Credit Card or Paypal account details you have entered are correct.
- Check that the card has sufficient funds.
- If you are purchasing in a currency that is not your local currency, please also ensure you have enough funds in your account at the value of the conversion- If you are an international customer of Australia, please make sure your bank will allow you to make an international transaction.
If all the above seems correct and is still not working;
- Wait 20 minutes before trying to pay via credit card again
- Check out with your credit card through PayPal (even if you don't have an account)If you are still having issues;
Start a Live Chat with us if we are online or you can email us at [email protected]
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If you purchase in a currency that is not local to your country, your bank may charge you an International Transaction Fee.
This is not charged by REC GEN and cannot be refunded. -
- Gift cards are valid for 3 years from the date of purchase
- They cannot be used in conjunction with any other promotional offers or discount codes
- They cannot be refunded
- They cannot be transferred to another account
Loyalty & Rewards
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You can earn points with every purchase, by referring a friend, writing a review plus more.
To check your points balance, log in to your Rec Gen account here
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To utilize your points, visit our Loyalty page, make sure you're logged in, then select "Redeem My Points" and copy & paste your code during checkout.
Minimum spend is required for point redemption.
IMPORTANT: Points cannot be redeemed for Archive Sale products.
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Loyalty points with Rec Gen do not expire. Your points are valid indefinitely, allowing you to accumulate and redeem them at your convenience.