Full Priced Item Returns Policy
Effective Date: 3 August 2026
If you'd like to return an item from your order, your return must be lodged within 30 days of your order being delivered.
To be eligible for a return, your item must be:
- Unwashed
- Unworn
- In its original condition
- Original tags still attached
If your item is acceptable for return you can start your return here: Returns Form
- Store Credit
- Exchange
We do not offer refunds for change of mind purchases.
Final Sale Returns Policy
Items marked FINAL SALE cannot be returned or exchanged for change of mind.
If you believe your item is faulty or damaged, please contact our Customer Experience team and we'll help you with the next steps in line with your rights under Australian Consumer Law.
How will I get my store credit?
Your store credit will be emailed to you directly, to the email address you provided in your original order. This store credit will not expire.
How do I apply my store credit?
At the checkout enter the code in the "gift voucher or discount code", then click apply. Please ensure the code has been entered in it's entirety with no spaces at the beginning or end. Contact our Customer Service team if any issues occur.
Damaged or Faulty Items Return Policy
Although a lot of care is made with the production and design of our products, we always want you to be happy with your purchase.
If you believe that an item you have received from REC GEN is faulty, not of acceptable quality or unsafe, please email [email protected] with this information:
- Photos that clearly show what you believe to be faulty about the product
- Proof of purchase of the item
Any unclear photos and/or a proof of purchase that does not clearly show the date and the location of purchase will not be accepted.
Once we have received this information we will then process your request as quickly as possible to determine whether the product is faulty.
*Please note that not all issues are faults of the product. Some instances can be caused by general usage of the product or if the product has not been handled in accordance with the care instructions - and as a result, may not be determined as faulty.