Help and FAQ
If you have questions in regards to online shopping consult this page, if you're still not sure. Please contact [email protected]
If you wish to return an item from your order it must be arranged within 30 days of your Order Purchase Date. All items are inspected on arrival at our offices. Please click More Info to read our Archive Sale returns policy.
Payments & Discounts
We offer multiple safe and secure payment options at the checkout, that can vary depending on where you are shopping from in the world.
Tracking & Order Status
Here you will find information relating to how to check on your order placed with us.
Shipping & Delivery
All online orders are shipped via Australia Post (Domestic) or DHL Express (International) on a fully trackable service!
- Gift cards are valid for 3 years from the date of purchase
- They cannot be used in conjunction with any other promotional offers or discount codes.
- They cannot be refunded.
- They cannot be transferred to another account.
Loyalty Dept. Terms & Conditions
Individuals who join the RECGEN Loyalty Dept. agree to be legally bound by our Terms and Conditions.
Here you can find information relating to our Privacy Policies, and our Customer Security Procedures and Policies.