All orders are shipped from our warehouse in Sydney with Australia Post (Domestic) or DHL (International. This allows us to provide high quality and more efficient delivery for your order. REC GEN has also gone paperless, so invoices are only digital. If you require a tax invoice contact [email protected] 

Shipping Unavailable to These Countries

PLEASE NOTE: We do not ship to Indonesia, Malaysia, Russia, Taiwan, Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Guinea, Guinea-Bissau, Kenya, Kuwait, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Cyprus, Ghana, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, United States (8 of 62 states), Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Cook Islands, Mayotte, Moldova, Montenegro, North Macedonia, San Marino, Turkey, Ukraine, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen, British Virgin Islands, Haiti, Honduras, Martinique, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Nauru, New Caledonia, Niue, Samoa, Solomon Islands, Timor-Leste, Tonga, Tuvalu and Vanuatu

Shipping Cost

AUSTRALIA

CHECKOUT VALUE	POSTAL CARRIER	SHIPPING RATE	TRACKABLE
Up to $99	Australia Post	$10	YES
Over $99	Australia Post	Free	YES
All orders	Australia Post Express	$15	YES

USA & REST OF WORLD

CHECKOUT VALUE	POSTAL CARRIER	SHIPPING RATE	TRACKABLE
Up to $199	DHL Express	$20	YES
Over $199	DHL Express	Free	YES

CAN ORDERS

CHECKOUT VALUE	POSTAL CARRIER	SHIPPING RATE	TRACKABLE
Up to $299	DHL Express	$40	YES
Over $299	DHL Express	Free	YES

UK & EUROPEAN ORDERS

CHECKOUT VALUE	POSTAL CARRIER	SHIPPING RATE	TRACKABLE
Up to $350	DHL Express	$50	YES
Over $350	DHL Express	Free	YES

What is ATL?

All international orders are shipped as ATL (Authority to Leave). This means that if the driver deems a delivery safe to do so, without someone signing for the package, that this will be done. If you wish to avoid this scenario, we encourage you to ship your order to a location that you will be present at during the day, or to a business address.

What are Import Fees?

Some countries will charge a separate fee for incoming purchases. The fee values do vary from country to country and we want to provide you with the best service that we can offer by having a one payment system. This means you will not be charged anything extra at time of delivery 

How is it Calculated?

All duties and taxes are calculated on our site based on your details and the countries requirements that you are shipping to. Unfortunately, we cannot amend this cost as it is done automatically. We regularly check and update these figures to ensure that we are passing on the right charge and information. 

Canadian orders have duties and taxes included in the retail price.

No Avoidance

We cannot mark international orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.